1. What is a Service Contract/Extended Warranty? Is it the same thing as a warranty?
Basically, a Service Contract/Extended Warranty is a promise to perform, or pay for, certain repairs or services. A Service Contract/Extended Warranty is not a warranty. A warranty takes effect at the time of vehicle purchase and is included with the vehicle at no extra cost. A Service Contract/Extended Warranty does involve extra cost for extra levels of service - and extra peace of mind.
2. My vehicle already has a warranty from the manufacturer. Why should I have a Service Contract/Extended Warranty?
A DaimlerChrysler Service Contract/Extended Warranty extends mechanical repair coverage beyond the time or mileage period at which your warranty expires, offers you greater depth of coverage for certain kinds of services or repairs and offers you more varied and more extensive coverage - such as Roadside Assistance or Trip Interruption.
3. What kind of Coverage does DaimlerChrysler Service Contract/Extended Warrantys offer?
DaimlerChrysler Service Contract/Extended Warrantys offer a variety of plan coverage options and time and mileage options up to 7-years/100,000-miles for New Vehicles.
DaimlerChrysler Service Contract/Extended Warranty Coverage
DaimlerChrysler Service Contract/Extended Warrantys New Vehicle Plans
DaimlerChrysler Service Contract/Extended Warrantys offers plans that complement your vehicles warranties:
3/36 Basic New Vehicle Warranty
(ALL 2006 Model Year vehicles and vehicles with a warranty start date prior to November 1, 2001.)
7/70 Powertrain Limited Warranty
(Available on vehicles with a warranty start date from July 9, 2002 to the present. This applies to 2002 Model Year vehicles through 2005 Model Year vehicles.)
These plans are available to you if your vehicle is within 48-months and 48,000-miles from the original warranty start date of your vehicle (that is, the date that you or the vehicle's original owner actually took delivery of the new vehicle).
For additional information on DCSC New Vehicle plans, just click on the Warranty information above that applies to your vehicle.
4. Can I finance my DaimlerChrysler Service Contract/Extended Warranty?
Yes. When you purchase a new DaimlerChrysler vehicle, you can finance your Service Contract/Extended Warranty at the same time.
5. When can I purchase a New Chrysler Service Contract/Extended Warranty?
DaimlerChrysler Service Contract/Extended Warrantys Eligibility For New Vehicle Plans
All DaimlerChrysler Service Contract/Extended Warrantys New Vehicle plans that provide mechanical coverage can be purchased within 48-months and 48,000-miles from the original warranty start date (that is, the date that you or the vehicle's original owner actually took delivery of the new vehicle). If you buy a New Vehicle DaimlerChrysler Service Contract/Extended Warranty after one, two or three years of vehicle purchase, a surcharge may be applied to the total cost. Check with your DaimlerChrysler Service Contract/Extended Warrantys Dealer for complete details about your eligibility and surcharges, if any, that apply. However, Convenience & Maintenance Plans for new vehicles need to be purchased at the time you buy the new vehicle.
6. When does my coverage begin and end?
For New Vehicle Plans
On all New Vehicle DaimlerChrysler Service Contract/Extended Warrantys, your coverage starts at the original warranty start date of the vehicle and at zero miles (the date that the new vehicle was delivered to you or the original owner of the vehicle), not upon expiration of the New Vehicle Limited Warranty.
Expiration of your New Vehicle DaimlerChrysler Service Contract/Extended Warranty is based on a time and mileage factor. Actual expiration of the plan will take place when you reach either the time or mileage limit specified in your Plan Provisions.
For example, your vehicle's warranty start date is July 1, 2004 and you currently have 5,000 miles on your vehicle. You purchase a 5-year/60,000-mile Maximum Care plan on November 1, 2004. Your plan would be in effect starting on July 1, 2004 and will expire on July 1, 2009 or when your vehicle has a total of 60,000 miles, whichever occurs first.
7. What is my responsibility under the terms of my DaimlerChrysler Service Contract/Extended Warranty?
Your responsibility is to operate, care for and maintain your vehicle properly, just as if your vehicle is operating under warranty. You may wish to check the Owner's Manual supplied by your vehicle's Manufacturer for more detailed information.
To help us solve any potential problems down the road, be sure to keep all receipts you accumulate that have to do with the operation, care and maintenance of your vehicle. This should help clear up any potential confusion as to whether the maintenance services were performed as specified in your Owner's Manual.
8. How do I get my vehicle serviced under my DaimlerChrysler Service Contract/Extended Warranty?
Service will be performed at any authorized Chrysler, Jeep® or Dodge dealer within the United States, Canada and Mexico.
9. Where should I take my vehicle for service?
When your vehicle requires service take it to your selling dealer. When that is not possible, you should contact the Chrysler, Dodge or Jeep® dealership most convenient to you. You can use the Find A Dealer feature on this website to locate the Chrysler, Dodge or Jeep® dealer closest to your current location.
If you are driving a vehicle that is not manufactured by DaimlerChrysler, you should contact the dealer responsible for sales and service of that particular brand. Also, remember that it is your responsibility either to contact our office or to make sure that the competitive dealer representative contacts our office in order to obtain authorization prior to any repairs being started. You may contact us by calling 1-800-521-9922.
10. Do I have to pay a deductible for repairs covered under my DaimlerChrysler Service Contract/Extended Warranty?
Yes, if the contract you purchased requires a deductible for covered repairs. However, you pay only the plan deductible for covered repairs performed during each repair visit. You may also be responsible for state or local taxes in addition to the deductible amount.
11. Can I upgrade coverage on my DaimlerChrysler Service Contract/Extended Warranty later?
Changing Your Contract
For New Vehicles Only
DaimlerChrysler Service Contract/Extended Warrantys offers our customers and our dealers the flexibility to make contract changes on New Vehicle Service Contract/Extended Warrantys any time during the first 48-months and 48,000-miles from the original warranty start date of the vehicle (the date that the new vehicle was delivered to you or the original owner of the vehicle).
When you upgrade your coverage, you extend the time or mileage or improve the coverage on the original DaimlerChrysler Service Contract/Extended Warranty you purchased. You may also request a change in your deductible amount.
For example: If you purchase a 5-year/60,000-mile Added Care Plus plan, and after two years of driving your vehicle, you have accumulated 35,000 miles since you purchased it, then you have the option of returning to your selling dealer to request an extension or change in your contract coverage. The dealer will charge you for the Upgrade Plan and submit the request to DaimlerChrysler Service Contract/Extended Warrantys. After your request is processed, you will receive your new Service Contract/Extended Warranty Plan Provisions within a few weeks.
12. I'm not sure I want to buy a Service Contract/Extended Warranty for my new vehicle right now. Can I get one later if I change my mind?
Yes. You can purchase a DaimlerChrysler Service Contract/Extended Warranty for a New Vehicle at any time within the first 48-months and 48,000-miles of the original warranty start date. However, an additional surcharge may be applied to the total cost after one year from the original warranty start date.
13. What if I purchase a Service Contract/Extended Warranty and then change my mind?
You may cancel your DaimlerChrysler Service Contract/Extended Warranty at any time during the plan period. If you cancel your Service Contract/Extended Warranty within the first 60 days of the original purchase date, you will receive a full refund provided no claims have already been paid against the contract. Refunds for cancellations requested after 60 days will be based on a pro-rata adjustment for time or mileage used, whichever is greater. A cancellation fee will also be assessed.
Canceling your DaimlerChrysler Service Contract/Extended Warranty
We understand that customers may need to cancel their DaimlerChrysler Service Contract/Extended Warranty for various reasons, such as an accident in which the vehicle is totaled, or because you wish to sell the vehicle without transferring coverage to the new owner.
If you are the original purchaser of the plan, you may cancel your plan as long as you haven't authorized the transfer of coverage to a new owner. To cancel the plan, take your completed cancellation request to any Chrysler, Dodge or Jeep® dealership. The dealership will process your cancellation request for you. If you purchased your Service Contract/Extended Warranty directly from DaimlerChrysler Service Contract/Extended Warrantys, simply mail your completed cancellation request, along with your Plan Provisions and your current vehicle mileage, to:
DaimlerChrysler Service Contract/Extended Warrantys
Cancellation Department
P.O. Box 2700
Troy, Michigan 48007-2700
For Service Contract/Extended Warrantys Financed with the Vehicle
If your DaimlerChrysler Service Contract/Extended Warranty was financed with your vehicle, your rights are automatically transferred to your finance company, unless your finance agreement has been satisfied. All refunds issued on financed DaimlerChrysler Service Contract/Extended Warrantys will be issued as two party checks payable to the vehicle owner and finance institution, unless your loan has been paid off.
For Service Contract/Extended Warrantys Not Financed with the Vehicle
If the DaimlerChrysler Service Contract/Extended Warranty was not financed with the vehicle, any refund due to you will be paid to you by check from DaimlerChrysler Corporation. Your refund check may be mailed to your home of record, or in certain cases, the dealer.
Cancellation Refunds
Cancellation refunds will be based on the date that DaimlerChrysler Service Contract/Extended Warrantys receives your written cancellation request, or the dealership's, depending on who submits the cancellation request.
Cancellations within 60 Days without Claims
For a cancellation request received within the first 60 days of the original purchase date of the plan, you will be refunded the full amount you paid for the plan, providing no claims have been made.
Cancellations after 60 Days or with Claims
If claims already have been paid, or for requests received after 60 days, your refund will be based on the full amount you paid for the plan, less a pro-rated adjustment for the time or mileage used, whichever is greater, less a cancellation fee. (If you purchased the Plan one year from the vehicle's warranty start date or more, a non-refundable fee may apply). Please refer to your Plan Provisions, or contact your dealer for more information.
Special Situations
DaimlerChrysler Service Contract/Extended Warrantys reserve the right to cancel the plan after issuance if:
Your vehicle is ineligible or has been modified/altered to make it ineligible after plan coverage has been in effect.
You have failed to maintain the vehicle as specified by the Manufacturer.
Your vehicle's odometer has been tampered with or is inoperative.
Your premium has not been paid.
Cancellation refunds will be based on the full amount you paid for the plan, less any claims paid, and a pro-rata adjustment for time or mileage used, whichever is greater. Should the amount of claims paid exceed your refund amount, no refund will be issued.
14. What happens to my DaimlerChrysler Service Contract/Extended Warranty if I sell my vehicle?
If you decide to sell your vehicle, you can do one of two things: (a) transfer the existing Service Contract/Extended Warranty to the vehicle purchaser; or (b) cancel your DaimlerChrysler Service Contract/Extended Warranty. DaimlerChrysler Service Contract/Extended Warrantys for any vehicle may be transferred only one time.
Transferring Your DaimlerChrysler Service Contract/Extended Warranty
One of the many benefits of selecting a DaimlerChrysler Service Contract/Extended Warranty is that you can transfer plan coverage to a new owner if you decide to sell your vehicle - which could add substantially to the value of your vehicle.
If you sell your vehicle, you can transfer your DaimlerChrysler Service Contract/Extended Warranty coverage to the new owner, as long as the plan has not been cancelled. Your plan coverage may be transferred only once, to the first subsequent purchaser of the vehicle. The plan needs to be transferred at the time of the vehicle sale or within 60 days of the sale.
To make the whole process easier and faster we recommend that you take your Plan Provisions and the completed transfer form to your Chrysler, Dodge or Jeep® dealer and they will assist you with the transfer.
If you are unable to see your dealer to transfer, you may also complete and sign the transfer portion of your Plan Provision. Transfer requests need to be signed by the owner to whom the Plan Provisions were originally issued, and they need to be received by DaimlerChrysler Service Contract/Extended Warrantys within 60 days after vehicle sale. (A transfer fee of $50 exists in most states - please refer to your Plan Provisions for the applicable transfer fee in your state.)
You may send your completed transfer form with the transfer fee to:
DaimlerChrysler Service Contract/Extended Warrantys
Transfer Department
P.O. Box 2700
Troy, Michigan 48007-2700
If you have elected to finance your DaimlerChrysler Service Contract/Extended Warranty, the contract needs to be paid in full before you can transfer your plan coverage.
A factory warranty transfer fee may also apply. To transfer the Powertrain Warranty, you must have an authorized Chrysler, Dodge or Jeep® dealer process a "Transfer of Coverage Application" for you. The cost for this service $150. You pay this fee directly to the dealer. You must apply for a coverage transfer within 30 days from the date you buy the vehicle.
15. How can I get a rental vehicle?
Rental vehicles should be obtained from an Authorized Dealer or a Licensed Rental Agency. Rental coverage is subject to state and local laws, and the policies imposed by the rental agency. DaimlerChrysler Service Contract/Extended Warrantys is not responsible for any refusal by a rental agency to rent a vehicle to you.
16. How do I submit a claim for reimbursement for a service or repair covered under my DaimlerChrysler Service Contract/Extended Warranty?
If your covered repair is performed at any authorized Chrysler, Dodge or Jeep® dealership, the dealership will bill DaimlerChrysler Service Contract/Extended Warrantys directly, and you will only need to pay your deductible (if applicable).
At times, however, you may require a covered service or repair from a facility other than an authorized Chrysler, Dodge, Plymouth or Jeep® dealer. In these situations, your request should be authorized by our office prior to the service being performed to ensure that it is covered.
To contact our office for authorization or for additional details, call 1-800-521-9922.
Once you have received authorization, you should submit your claim for reimbursement for the repair or service to our office within 90 days of the service date. Claims received by our office beyond 90 days are not reimbursable.
What should be included in my reimbursement request?
Please include the following information with your reimbursement request:
A brief note explaining the reimbursement request.
Customer name and address.
The original receipt of the paid repair invoice.
Please make sure the paid repair invoice includes the following information:
The authorization number obtained from our office prior to the repair being performed
Vehicle Identification Number (VIN)
Repair date
Vehicle mileage at the time of repair
Description of services performed
Labor and parts cost
(Remember to keep a copy of all of the information to you send to us, because we will not be able to return it to you.)
Please mail your request for reimbursement to:
DaimlerChrysler Service Contract/Extended Warrantys
Claims Department
P.O. Box 2700
Troy, Michigan 48007-2700
17. How do I request reimbursement for a rental vehicle?
Total Rental Allowance per repair occurrence is a maximum of 5 days. See your Plan Provisions for details.
If you incur rental charges while your vehicle was being repaired under the terms of your Service Contract/Extended Warranty, please send us a reimbursement request with the following information:
A legible copy of the paid bill for the repairs performed, including your Vehicle Identification Number (VIN) number and/or Service Contract/Extended Warranty number.
The original receipt of the paid rental bill from a licensed rental agency.
In addition, please make sure the rental bill includes the following information:
Customer name and address
All charges for the rental vehicle
Date the rental was received
Date the rental was returned
Paid rental receipt
Please mail your request for reimbursement to:
DaimlerChrysler Service Contract/Extended Warrantys
Claims Department
P.O. Box 2700
Troy, Michigan 48007-2700
18. How do I request reimbursement for a Roadside Assistance claim?
Many DaimlerChrysler Service Contract/Extended Warrantys also include emergency Roadside Assistance coverage.
If your Service Contract/Extended Warranty includes Roadside Assistance, remember that all services provided should be arranged at the time of occurrence by calling DaimlerChrysler Roadside Assistance at 1-800-521-2779.
Please include the following information on your request for reimbursement:
A valid original receipt of payment from the tow or repair facility for the services rendered
The DaimlerChrysler Roadside Assistance authorization number.
A valid DaimlerChrysler Service Contract/Extended Warranty number.
Please mail your request for reimbursement to:
DaimlerChrysler Roadside Assistance
Claims Department
P.O. Box 9145
Medford, MA 02155
19. How do I request reimbursement for a Tire Repair or Replacement Claim?
Many DaimlerChrysler Service Contract/Extended Warrantys also include coverage for Road Hazard Tire Protection or Road Hazard Tire & Wheel Protection.
If the Service Contract/Extended Warranty plan you purchased includes coverage for Road Hazard Tire Protection or Road Hazard Tire & Wheel Protection, please remember that all services should be arranged at the time of occurrence by calling DaimlerChrysler Road Hazard Tire Protection at 1-800-521-2779.
Please include the following information on your request for reimbursement:
A valid original receipt of payment from the tow or repair facility for the services rendered
The DaimlerChrysler Road Hazard Tire Protection authorization number
A valid DaimlerChrysler Service Contract/Extended Warranty number.
Please mail your request for reimbursement to:
DaimlerChrysler Road Hazard Tire Protection
Claims Department
P.O. Box 9145
Medford, MA 02155
20. Do I have to keep records? Even for routine service like an oil change or coolant change?
It's a good idea to keep records of all service performed on your car, even routine service such as an oil change or coolant change. Under the terms of the DaimlerChrysler Service Contract/Extended Warranty, it is your responsibility to operate and maintain your vehicle according to manufacturer's specifications. Being able to produce records of regular oil changes shows that you've done that.
